The deprecated webmailer WWWMail / Horde unfortunately had to be switched off and can no longer be activated due to technical issues.
WWWMail / Horde was a browser-based email client that allowed you to manage your mails on an email server. The underlying email servers are fully functional, only the WWWMail web interface is affected by the deactivation.
Email accounts still available
So the good news is: Your email account and the emails stored there are still accessible and secure. You just cannot access them via WWWMail anymore.
Please use the following alternative access methods:
- If you used to log in to WWWMail with your Uni-ID (e.g. xy123) or a project number:
Use the new webmailer SOGo. Alternatively, you can set up your account in an email client such as Thunderbird, Outlook or Apple Mail. You will find the necessary server information here under "Incoming mail server settings" or "Outgoing mail server settings". A manual for setting up an email account in Thunderbird can be found here (currently only available in German, English translation coming soon).
- If you used to log in to WWWMail with an institute email address (firstname.lastname@example.org) (and your account is thus located on the Instmail server):
You can access your email by setting up your account in an email client such as, for example, Windows Mail or Apple Mail. You can find the necessary server information here under "Instmail settings". Please refer to the following manuals to set up your email account in:
Google Mail (Android)
Apple Mail (macOS)
Apple Mail (iOS)
(The Outlook manual is currently only available in German, English translation coming soon).
- Users of an alumni email address (email@example.com) will find instructions on how to login via HAImail at https://www.alumni.uni-heidelberg.de/service_haimail.html.
Adress books most likely not recoverable
Address books, unlike emails, are always stored in an email client itself and not on a central email server. Therefore, unfortunately, we currently have to assume that the address books of WWWMail / Horde are no longer recoverable.
We apologize for the inconvenience.