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University Computing Centre

Information about the IT security incident

A large-scale cyberattack in mid-November, which aimed to bring the university's IT services to a complete standstill, was successfully repelled in time. After the advanced preparations for this attack were discovered, precautionary measures were immediately activated across the university to prevent further damage. Thanks to these measures, it was possible to continue to ensure the university's basic operations and ability to function. We will provide regular updates on further developments and measures and thank you for your support. The IT service team is also available on weekdays during the Christmas holidays for technical queries.
Further information

The University Computing Centre (Universitätsrechenzentrum, URZ) is the central IT service provider for Heidelberg University. Our clients are students, researchers and University employees: We offer them a wide range of IT services and provide support and advice for using these services.

Service Announcements

Current maintenance, disruptions & updates: Directly to the service announcements

News

December 17, 2025 - IT security

Large-scale cyberattack repelled

December 15, 2025 - Opening hours

URZ closed from December 24 to January 6

11. November 2025 - Research data management

Conference volume of the E-Science Tage 2025 published

To the URZ Newsroom

Artificial intelligence (AI)

The URZ promotes and researches the use of AI technologies for various areas of Heidelberg University. Alongside the development, provision and operation of AI services for administration, research, teaching and studies, one of our core tasks includes research into new technologies and systems.

Service Catalogue

In the Service Catalogue, you will find all our information about the URZ IT services and find out which services you can use as well as how to get access to them. The Catalogue also offers extensive instructions (How-tos) and answers to frequently asked questions for the various services as well as additional information about quintessential university IT topics.

IT Service

The IT Service offers competent support and advice for all URZ services. It is the first contact point for all IT-related questions and problems. Our service associates can be reached via telephone, contact form, email and in person at two IT Service Points.

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