Heidelberg University
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Support IT Service

The IT Service offers competent support and advice for all URZ services. It is the first contact point for all IT-related questions and problems. Our service associates can be reached via telephone, video call, contact form, email and in person at two IT Service Points.

How to contact us

Table

Chat
New: heiBOT-IT
Anytime

https://heibot-it.urz.uni-heidelberg.de/

By telephone
+49 6221 54-117
Monday to Friday, 08:00 - 16:00
Via contact form
it-service.uni-heidelberg.de
Can be submitted at any time; processed on workdays.

https://it-service.uni-heidelberg.de

Via email
it-service (at) uni-heidelberg.de
Can be submitted at any time; processed on workdays.

mailto:it-service@uni-heidelberg.de

Via video call
Via heiCONF link
Monday to Thursday, 08:00 - 16:00
Friday, 08:00 - 12:00

https://heiconf.uni-heidelberg.de/f4cx-j3nm-dqxn-zunv

In person
At the IT Service Points in the University Computing Centre (Im Neuenheimer Feld Campus) and in the University Administration building (Carolinum)
Opening hours: See link
entity:node/304

Table

University Computing Centre (URZ)
Im Neuenheimer Feld 330 / Room E11 (Ground floor)
Monday to Friday, 08:00 - 16:00
University Administration Building
Seminarstraße 2 (Carolinum) / Ground floor, in the service portal for current and prospective students
Tuesday and Thursday, 10:00 - 15:00
(At the start of the semester in April and October:
Mon, Tue, Thu: 10:00 - 15:00)

Services

  • First level support for users of URZ IT services
  • Consultation via telephone, email, video call or in person at the IT Service Points
  • Setting up WiFi and VPN on work laptops, smartphones and tablets
  • Project number administration
  • Planning and execution of IT-related information and introductory sessions

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