Heidelberg University
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Support IT Service

The IT Service offers competent support and advice for all URZ services. It is the first contact point for all IT-related questions and problems. Our service associates can be reached via telephone, video call, contact form, email and in person at two IT Service Points.

Changing passwords for Uni-ID / project numbers and MFA / tokens - precautions

+++ If you have any questions about account blocking and password changes, please join the video call or visit the IT Service on site. Please think of a new password in advance to save time. Please be sure to bring valid, official photo identification (ID card or passport). +++
IT security incident

IT Service Chatbot

Need IT help or support? You can send simple requests to heiBOT-IT. The IT service chatbot will open your request in a new window.

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Additional video call rooms

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IT Service Info Center 1
https://heiconf.uni-heidelberg.de/f4cx-j3nm-dqxn-zunv
IT Service Info Center 2
https://heiconf.uni-heidelberg.de/u3j2-jc3n-e6p2-hu6x
IT Service Info Center 3
https://heiconf.uni-heidelberg.de/m27f-ytck-wk3t-jpeq

How to contact us

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Chatbot
New: heiBOT-IT
Anytime
By telephone
+49 6221 54-117
Monday to Friday, 08:00 - 16:00
Via contact form
it-service.uni-heidelberg.de
Can be submitted at any time; processed on workdays.
Via email
it-service (at) uni-heidelberg.de
Can be submitted at any time; processed on workdays.
Via video call
Via heiCONF link
Monday to Thursday, 08:00 - 16:00
Friday, 08:00 - 12:00
In person
At the IT Service Points in the University Computing Centre (Im Neuenheimer Feld Campus) and in the University Administration building (Carolinum)
Opening hours: See link

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University Computing Centre (URZ)
Im Neuenheimer Feld 330 / Room E11 (Ground floor)
Monday to Friday, 08:00 - 16:00
University Administration Building
Seminarstraße 2 (Carolinum) / Ground floor, in the service portal for current and prospective students
Tuesday and Thursday, 10:00 - 15:00
(At the start of the semester in April and October:
Mon, Tue, Thu: 10:00 - 15:00)

Services

  • First level support for users of URZ IT services
  • Consultation via telephone, email, video call or in person at the IT Service Points
  • Setting up WiFi and VPN on work laptops, smartphones and tablets
  • Project number administration
  • Planning and execution of IT-related information and introductory sessions

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