SupportIT Service

The IT Service offers competent support and advice for all URZ services. It is the first contact point for all IT-related questions and problems. Our service associates can be reached via telephone, video call, contact form, email and in person at two IT Service Points.

Moodle via VPN from July 03, 2024 : Expansion of support services

For the period from July 3 - August 2, 2024, the IT service will be personally available for you both at the URZ and the UB as well as in the service portal for students in the Central University Administration. URZ: Monday to Friday, 08:00 - 16:00 / UB : Tuesday and Thursday, 09:00 - 14:00 / ZUV: Monday to Thursday from 10-16, Friday 10-14 / Please note: Due to an increased volume of customers, there may be longer support waiting times.

News

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Videocall-Serviceräume / Video call service rooms	Link

Videocall-Serviceräume / Video call service rooms	Link
IT-Service Infozentrum (Mo-Do 08:00-16:00 Uhr, Fr. 08:00-12:00 Uhr)	https://heiconf.uni-heidelberg.de/f4cx-j3nm-dqxn-zunv
Moodle MFA-Support - Raum 1: 09:00-16:00 Uhr	https://heiconf.uni-heidelberg.de/gyee-6vcz-nqwp-7cpw
Moodle MFA-Support - Raum 2: 09:00-16:00 Uhr	https://heiconf.uni-heidelberg.de/xamp-agde-363t-varr
Moodle MFA-Support - Raum 3: 09:00-16:00 Uhr	https://heiconf.uni-heidelberg.de/gfum-x2wm-372q-myh6

How to contact us

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By telephone	+49 6221 54-117	Monday to Friday, 08:00 - 16:00
Via contact form	it-service.uni-heidelberg.de	Can be submitted at any time; processed on workdays.
Via email	it-service (at) uni-heidelberg.de	Can be submitted at any time; processed on workdays.
Via video call	Via heiCONF-Link	Monday to Thursday, 08:00 - 16:00 Friday, 08:00 - 12:00
In person	At the IT Service Points in the University Computing Centre (Im Neuenheimer Feld Campus) and in the University Library (Altstadt Campus)	Opening hours: See link

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Location	Opening Hours

Location	Opening Hours
University Computing Centre (URZ) Im Neuenheimer Feld 330 / Room E11 (Ground floor)	Monday to Friday, 08:00 - 16:00
University Library (UB) Plöck 107-109 / Information Centre Main Library (IZA)	Tuesday and Thursday, 09:00 - 14:00 (At the start of the semester in April and October: Mon., Tue., Thu.: 08:30 - 12:00 and 13:00 - 16:00)

Services

First level support for users of URZ IT services
Consultation via telephone, email, video call or in person at the IT Service Points
Setting up WiFi and VPN on work laptops, smartphones and tablets
Project number administration
Planning and execution of IT-related information and introductory sessions