Heidelberg University
University Computing Centre Heidelberg logo

Support IT Service

The IT Service offers competent support and advice for all URZ services. It is the first contact point for all IT-related questions and problems. Our service associates can be reached via telephone, video call, contact form, email and in person at two IT Service Points.

Änderung der Passwörter für Uni-ID / Projektnummern und MFA / Token - Vorsichtsmaßnahmen

+++ If you have any questions about account blocking and password changes, please join the video call or visit the IT service desk on site. To save time, please think of a new password in advance. Please be sure to bring valid, official photo ID (ID card or passport) with you. Note: Due to increased support demand, there may currently be longer waiting times. We apologize for any inconvenience.+++
IT-Sicherheitsvorfall

IT-Service-Point in the Carolinum closed

The IT Service Point in the Carolinum will be unstaffed through July 31, 2026.. Please use the IT Service Point at the URZ or the video call rooms instead.

IT Service Chatbot

Need IT help or support? You can send simple requests to heiBOT-IT. The IT service chatbot will open your request in a new window.

Search

How to contact us

Table

Chatbot
New: heiBOT-IT
Anytime
By telephone
+49 6221 54-117
Monday to Friday, 08:00 - 16:00
Via contact form
it-service.uni-heidelberg.de
Can be submitted at any time; processed on workdays.
Via email
it-service (at) uni-heidelberg.de
Can be submitted at any time; processed on workdays.
Via video call
Via heiCONF link
Monday to Thursday, 08:00 - 16:00
Friday, 08:00 - 12:00
In person
At the IT Service Points in the University Computing Centre (Im Neuenheimer Feld Campus) and in the University Administration building (Carolinum)
Opening hours: See link

Table

LocationOpening Hours
LocationOpening Hours
University Computing Centre (URZ)
Im Neuenheimer Feld 330 / Room E11 (Ground floor)
Monday to Friday, 08:00 - 16:00
University Administration Building
Seminarstraße 2 (Carolinum) / Ground floor, in the service portal for current and prospective students

Tuesday, 13:00 - 16:00
Thursday, 13:00 - 15:30

(At the start of the semester in April and October:
Mon: 10:00 - 14:00
Tue: 13:00 - 16:00
Thu: 13:00 - 15:30)

Services

  • First level support for users of URZ IT services
  • Consultation via telephone, email, video call or in person at the IT Service Points
  • Setting up WiFi and VPN on work laptops, smartphones and tablets
  • Project number administration
  • Planning and execution of IT-related information and introductory sessions

Deutsch

Contact