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Universität Heidelberg
University Computing Centre Heidelberg

SupportIT Service

The IT Service offers competent support and advice for all URZ services. It is the first contact point for all IT-related questions and problems. Our service associates can be reached via telephone, video call, contact form, email and in person at two IT Service Points.

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    How to contact us

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    By telephone
    +49 6221 54-117
    Monday to Friday, 08:00 - 16:00
    Via contact form
    it-service.uni-heidelberg.de
    Can be submitted at any time; processed on workdays.
     
    Via email
    it-service (at) uni-heidelberg.de
    Can be submitted at any time; processed on workdays.
     
    Via video call
    Via heiCONF-Link

    Monday to Thursday, 08:00 - 16:00

    Friday, 08:00 - 12:00

     
    In person

    At the IT Service Points in the University Computing Centre (Im Neuenheimer Feld Campus) and in the University Library (Altstadt Campus)

    Opening hours: See link
     

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    Services

    • First level support for users of URZ IT services
    • Consultation via telephone, email, video call or in person at the IT Service Points
    • Setting up WiFi and VPN on work laptops, smartphones and tablets
    • Project number administration
    • Planning and execution of IT-related information and introductory sessions

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