SupportIT Service

The IT Service offers competent support and advice for all URZ services. It is the first contact point for all IT-related questions and problems. Our service associates can be reached via telephone, video call, contact form, email and in person at two IT Service Points.

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How to contact us


By telephone
+49 6221 54-117
Monday to Friday, 08:00 - 16:00
Via contact form
Can be submitted at any time; processed on workdays.
Via email
it-service (at) uni-heidelberg.de
Can be submitted at any time; processed on workdays.
Via video call
Via heiCONF-Link

Monday to Thursday, 09:00 - 11:00 and 13:00 - 15:00

Friday, 09:00 - 11:00

In person

At the IT Service Points in the University Computing Centre (Im Neuenheimer Feld Campus) and in the University Library (Altstadt Campus)

Opening hours: See link


LocationOpening Hours
LocationOpening Hours

University Computing Centre (URZ)
Im Neuenheimer Feld 330 / Room E11 (Ground floor)

Monday to Friday, 08:00 - 16:00

University Library (UB)
Plöck 107-109 / Information Centre Main Library (IZA)

Please note: The Service Point at the University Library will reopen on 05 April 2022.

Tuesday and Thursday, 09:00 - 14:00

(At the start of the semester in April and October:
Mon., Tue., Thu.: 08:30 - 12:00
and 13:00 - 16:00)



  • First level support for users of URZ IT services
  • Consultation via telephone, email, video call or in person at the IT Service Points
  • Setting up WiFi and VPN on work laptops, smartphones and tablets
  • Project number administration
  • Planning and execution of IT-related information and introductory sessions