SupportIT Service
The IT Service offers competent support and advice for all URZ services. It is the first contact point for all IT-related questions and problems. Our service associates can be reached via telephone, video call, contact form, email and in person at two IT Service Points.
How to contact us
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By telephone | +49 6221 54-117 | Monday to Friday, 08:00 - 16:00 |
Via contact form | it-service.uni-heidelberg.de | Can be submitted at any time; processed on workdays. |
Via email | it-service (at) uni-heidelberg.de | Can be submitted at any time; processed on workdays. |
Via video call | Via heiCONF-Link | Monday to Thursday, 09:00 - 11:00 and 13:00 - 15:00 Friday, 09:00 - 11:00 |
In person | At the IT Service Points in the University Computing Centre (Im Neuenheimer Feld Campus) and in the University Library (Altstadt Campus) | Opening hours: See link |
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| Location | Opening Hours |
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| Location | Opening Hours |
|---|---|
University Computing Centre (URZ) | Monday to Friday, 08:00 - 16:00 |
University Library (UB) | Please note: The Service Point at the University Library will reopen on 05 April 2022. Tuesday and Thursday, 09:00 - 14:00 (At the start of the semester in April and October:
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Services
- First level support for users of URZ IT services
- Consultation via telephone, email, video call or in person at the IT Service Points
- Setting up WiFi and VPN on work laptops, smartphones and tablets
- Project number administration
- Planning and execution of IT-related information and introductory sessions