SupportOn-Site Service
If your institution or institute uses our on-site service, specialists from the Computing Centre will provide you with support directly at your workplace. The service is available as a convenient and long-term solution for on-site IT support. It is also possible to make bookings for individual work orders.
Services
Our on-site service includes, but is not limited to, the following offerings:
- Installation of and support for Windows and Mac clients
- Installation of and support for workplace printers and multifunctional devices
- Creating project numbers, Exchange accounts (incl. integration with Outlook), email addresses/email aliases
- Setting up Wi-Fi via eduroam on diverse devices
- Administrative management of Active Directory users and computers
- Administrative management of heiVOL
- Support with installation and initial configuration of heiBOX, heiCONF, Webex, Microsoft Teams, Office software
- Remote support with remote maintenance software
Participating areas
Table
| Area |
|---|
| Area |
|---|
Faculty of Mathematics and Computer Science (Dean's Office and library) |
Heidelberg University Guesthouses |
Faculty of Law |
Heidelberg Center for Cultural Heritage |
Mannheim Institute of Public Health, Social and Preventive Medicine |
Marsilius Kolleg |
Rectorate |
University administration |
Zentrum für Altertumswissenschaften (Center for Classical Studies) |
Book on-site service
Are you interested in utilizing the support of our on-site service for your institution or institute? It is possible to employ this service for individual orders (with billing on an hourly basis) as well as on a long-term basis. Feel free to contact us by email to learn more and receive a personalized price estimate:
on-site-services@urz.uni-heidelberg.de
Management
Patrick Seckel
Email: on-site-service-uv@urz.uni-heidelberg.de
Telephone: +49 6221 54-20090