SupportOn-Site Service

If your institution or institute uses our on-site service, specialists from the Computing Centre will provide you with support directly at your workplace. The service is available as a convenient and long-term solution for on-site IT support. It is also possible to make bookings for individual work orders.


Our on-site service includes, but is not limited to, the following offerings:

  • Installation of and support for Windows and Mac clients
  • Installation of and support for workplace printers and multifunctional devices
  • Creating project numbers, Exchange accounts (incl. integration with Outlook), email addresses/email aliases
  • Setting up Wi-Fi via eduroam on diverse devices
  • Administrative management of Active Directory users and computers
  • Administrative management of heiVOL
  • Support with installation and initial configuration of heiBOX, heiCONF, Webex, Microsoft Teams, Office software
  • Remote support with remote maintenance software

Participating areas


Faculty of Mathematics and Computer Science (Dean's Office and library)
Heidelberg University Guesthouses
Faculty of Law
Heidelberg Center for Cultural Heritage
Mannheim Institute of Public Health, Social and Preventive Medicine
Marsilius Kolleg
University administration
Zentrum für Altertumswissenschaften (Center for Classical Studies)

Book on-site service

Are you interested in utilizing the support of our on-site service for your institution or institute? It is possible to employ this service for individual orders (with billing on an hourly basis) as well as on a long-term basis. Feel free to contact us by email to learn more and receive a personalized price estimate:




Patrick Seckel

Email: on-site-service-uv@urz.uni-heidelberg.de
Telephone: +49 6221 54-20090