26 September 2025 - Offerings for the start of the semester Starting your studies in the WS 25/26: IT for students
Welcome to the university! At the start of the 2025/2026 winter semester, the URZ team will introduce new students to the most important IT services. In the first few weeks before the semester begins, students can attend various lectures and information sessions to learn about the most important IT services.
Current dates
Introductory events
- The online presentations on October 7, 2025 (German: 9:30–10 a.m., English: 10:30–11 a.m.) will explain and introduce the most important IT services for studying and the support services available.
- During the Welcome Day on October 13, 2025, new students can visit our information booth at the Neue Universität
- Information on further introductory events can be found in the link bar.
Missed out any online presentations? No problem!
Video recordings of the online presentations can be found on the linked page “IT for students”.
Links
Online Event: The most important IT services for students - October 07, 2025 - 10:30 AM
In the online introduction, you will learn everything you need to know about the most important IT services you will need to start your studies. You can participate via the link—no registration is necessary.
The most important IT services for students - October 07, 2025 - 09:30 AM
In the online introduction, you will learn everything you need to know about the most important IT services you will need to start your studies. You can participate via the link—no registration is necessary.
We're here for you: Your IT Service
The IT Service offers you expert support and advice on all data center services. Our service staff are available by phone, video call, contact form, email, and in person at two IT Service Points (at the URZ at Im Neuenheimer Feld 330 and at the university administration (Carolinum) in the Altstadt).
IT service around the clock: Ask the IT service chatbot
Another new feature is our IT service chatbot, currently in pilot operation, which can answer your IT questions (university ID, MFA token, Wi-Fi, etc.) at any time. Do you have an IT question? Try out the chatbot:
A brief introduction to the most important IT services
General services
UNI-ID, Wi-Fi via eduroam, heiCO, heiBOX, Moodle, and much more — the University Computer Center (URZ) offers a wide range of IT services for students. Many of these services are essential for successful studies and make everyday student life easier in various ways. You can find an overview of the most important services on the linked page.
Free Microsoft 365 licenses for students
Registered students can activate Microsoft 365 apps and Microsoft 365 online services. This allows data to be stored in the Microsoft cloud (important: all data is outside the control of the university on Microsoft's own servers), shared with other users, and edited simultaneously. To use the apps and products, students must activate their university ID once via the university's Microsoft license portal. Further information and instructions can be found in the linked news article.
Internal university AI platform “YoKI”
Since July 2025, employees and students have been able to access the internal AI platform YoKI on the university network. This platform offers a selection of open-source language models. All models are operated on-premises, i.e., on university servers, and can be used in compliance with data sovereignty and data protection regulations. The models cover various areas of application, such as multilingual text processing and programming.
Please note the terms of use.