Mobile phones and contracts for workMobile Telephony

Mobile phones and contracts for work

Mobile phone contracts (work mobile phone contracts) at Heidelberg University are concluded centrally by the University Computing Centre. By taking part in a framework agreement, we are able to ensure that financial resources are used more cost-effectively.

We make mobile contracts for calls, data and text messaging, manage the contracts until their termination. We also keep you informed of any changes.          

The acquisition of mobile devices (cell phones, smartphones, tablets) is to be carried out in accordance with the University's procurement guidelines.

Please do not hesitate to contact us for further information, for details of the contract conditions, or for questions regarding your bill. If necessary, we can also contact our framework agreement partners.                                                                                          

Target Group

  • Employees



  • Work mobile phone contracts for employees
  • Enables the separation of business and private mobile phone contracts
  • Minimal hassle for employees due to central processing at the URZ

Access and Requirements

Ordering a mobile phone contract

Orders for mobile phone contracts must be made in writing (no specific form) and signed by your budget manager before being sent to us. Please include the following information on the user request:

  • the desired tariff(s) (please include the monthly prices so the budget manager is aware of the incurred costs)
  • the billing address
  • the UHD identifier
  • the desired number of SIM cards

Consultation on terms and conditions

For questions about the terms and conditions, please send an email to handy@urz.uni-heidelberg.de (email inquiries preferred). We can also be reached by phone at +49 6221 54 20104.

The terms and conditions of the new framework agreement (2022-2026) with either Vodafone or Telekom can be obtained from the telephony representative at your institution.

Frequently Asked Questions


Where can I report malfunctions or the loss of my phone?

The first point of contact for your questions or problems is our IT Service Center. Our colleagues are here on hand to provide you with advice and support.

In urgent cases that occur outside of business hours, please contact the Vodafone hotline directly at +49 (0) 800 1721234.  

In the event of loss or theft, please immediately request the blocking of your SIM card and inform the IT service in writing. With Vodafone, the blocking of the SIM card is free of charge.