Service AreaSupport & Service Management

The Support & Service Management (SSM) service area offers comprehensive support services for all Computing Centre users.

This includes the operation of the IT Service and associated IT Service Points in the Computing Centre and University Library. Our on-site service provides IT support at workstations in participating institutes and facilities.

    Telefon und Headset


    • Operation of the IT Service for first-level support of URZ users by email, telephone and video chat
    • Operation of two IT Service Points in the URZ and in the University Library for personal assistance
    • On-site service at participating institutes and facilities for IT support directly at your workplace

    Service Area Manager

    Thorsten Adelmann (acting manager)

    Email: thorsten.adelmann@urz.uni-heidelberg.de
    Telephone: +49 6221 54-20100

    Thorsten Adelmann