Change to the new eduroam profile

Since 1st July 2019, the new eduroam profile is active. All members of Heidelberg University who use eduroam and who have not yet performed an update, cannot use the Internet anymore. Here you will find instructions that explain how to reconfigure eduroam for different operating systems.​

How to delete the old eduroam profile?

Please open the Command Prompt (press the Windows key + R key together, enter cmd into the input field and press Enter or OK) and execute the following command: netsh wlan delete profile name="eduroam"

Please open the NetworkManager or click on the wireless icon and select Edit Connections/ eduroam/ Delete

Please select System Preferences/ Profiles/ eduroam and click on minus on the bottom left

Open Settings and click on General/ Profiles/ eduroam/ Remove Profile

Open Settings and select Wi-Fi/ eduroam (press long)/ Forget Network

** How to set up the new eduroam profile?

The eduroam Configuration Assistant Tool (CAT) is available in different languages and can be downloaded at https://cat.eduroam.org

If you cannot connect to the Internet, please use the WLAN UNI-WEBACCESS for downloading the CAT or the WLAN UNI-HEIDELBERG in combination with VPN.

** ATTENTION

Please note that your username needs to end with @uni-heidelberg.de. This means that your username can either be Uni-ID@uni-heidelberg.de, such as xy123@uni-heidelberg.de, or projectaccount@uni-heidelberg.de, such as ab3@uni-heidelberg.de.

** In addition, please note that the CAT does not support all systems, such as Windows RT or Windows Phone. For these systems, you need to reinstall eduroam after the certificate has been changed. If you use these systems, please contact the IT service and have your Uni-ID ready.

Please download and execute the CAT and follow its instructions

Please download and execute the CAT in a terminal with the following command: python Downloads/eduroam-linux-Universitat_Heidelberg-Standard_ab_2019.py

If you receive the error message “NetworkManager configuration failed”, the dbus Python module is missing in your system. For its installation, please proceed as follows:

  • Ubuntu: sudo apt-get install python-dbus

Please use Safari for opening https://cat.eduroam.org

Please download and execute the CAT and follow its instructions

Please use Safari for opening https://cat.eduroam.org

Please download and execute the CAT and follow its instructions.

With the newest iOS versions (as of 12.2), the profile is only “preloaded”. For this reason, please select Settings/ General/ Profiles/ eduroam, click on Install on the top right and follow the instructions

This instruction applies to Android as of version 4.3. For older Android versions, eduroam cannot be configured with the CAT and so it needs to be manually reconfigured from 1st July 2019. If you need help or if you have questions about the required parameters, please contact the IT service.

Please download the eduroam CAT App from the Google Play Store and install it: https://play.google.com/store/apps/details?id=uk.ac.swansea.eduroamcat

For phones with Android up to and including version 7, please install the following app from the Google Play store:
https://play.google.com/store/apps/details?id=uk.ac.swansea.eduroamcat

For phones with Android 8 and higher, please install the following app from the Google Play store:
https://play.google.com/store/apps/details?id=app.eduroam.geteduroam

Then download the profile for Android at https://cat.eduroam.org The App will open automatically after the download. Type in your user data into the appearing tab and click on Install. If the App does not open automatically, please manually select the profile in the App. In the next tab, please type in your username and your password and click on Install.

For Windows Phone, it is not possible to configure eduroam with the CAT. In addition, eduroam cannot be configured according to our safety recommendations. Therefore, another solution needs to be found for this device. If you want to know more about this, please contact the IT service and have your Uni-ID ready.